Right of withdrawal and right of revocation

5.1. If the customer is a consumer according to the provisions of the consumer protection law, he has the right to revoke this contract within fourteen days without providing reasons. The revocation period is fourteen days from the day on which the customer or a third party indicated by him, who is not the carrier, has taken possession of the goods. To exercise the right of revocation, the pansatori GmbH has to be informed about the decision to revoke this contract by means of a clear statement (letter, e-mail). A timely provision of the revocation is sufficient to keep the revocation deadline. The written revocation has to be sent in written form per e-mail to the company address indicated in the imprint.

The customer can use the model withdrawal form available here, but is not obliged to do so: https://forgtin.com/withdrawal-form/

In case of a valid revocation, the services received by both parties have to be returned. For this repayment we use the same means of payment that was used by the customer for the original transaction, unless otherwise was explicitly agreed upon with the customer. The pansatori GmbH can refuse repayment, until the goods are returned. The customer has to send back or hand over the goods immediately and, in any case, within fourteen days at the latest from the day on which he has informed the pansatori GmbH about the revocation. The deadline is kept provided that the customer sends the goods away before termination of the period of fourteen days. The costs for the return must be borne by the customer in any case. If you cannot return the received service as a whole or partly or only in a worse state, the customer has to pay compensation if necessary.

The customer has to pay for any loss in value of the goods, if this loss in value is due to unnecessary handling on part of the customer to test the quality, properties and functioning of the goods.

5.2. Our offered goods are medical products of class 1 that are no longer saleable after opening. A right of withdrawal does not apply according to § 18 Par. 1 Z 5 FAGG, if the goods were supplied in a sealed way and are thus not suitable for return for reasons of health protection and for hygiene reasons, provided that the sealing was removed and/or damaged after the delivery.

Furthermore, a right of withdrawal does not apply according to § 18 Par. 1 Z 3 FAGG, if goods are produced to customer specifications or clearly adjusted to the individual needs.

5.3. The delivered goods are only accepted in the undamaged original packaging with an entirely filled in return slip. Carriage forward returns that are sent away later than 14 days after receipt of goods, cannot be accepted. Excluded from withdrawal are special procurements, custom-made products.


ForgTin® is a protected trademark of Pansatori GmbH,
Laabstrasse 96,
A-5280 Braunau/Inn

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